Terms of Service — Independence NZ

1. About Independence NZ

Independence NZ operates an online marketplace connecting New Zealand customers with vetted local service providers. We facilitate bookings and secure payments but are not ourselves a service provider.

2. Customer terms

By using Independence NZ as a customer you agree to:

Provide accurate contact and address information when booking
Be present or make access arrangements at the scheduled service time
Treat providers with respect
Only leave reviews for services you have genuinely received through the platform

Your card is authorised at the time of booking but you are only charged once your service is complete. If a service cannot be completed, your authorisation is cancelled.

3. Provider terms

Service providers listed on Independence NZ agree to:

Maintain valid business registration, insurance, and background check status
Complete bookings at the agreed time and to a professional standard
Notify customers promptly of any changes or delays
Pay the monthly subscription fee of $99 NZD

Providers keep 100% of service earnings. Independence NZ charges no commission on any booking.

4. Payments

Payments are processed securely by Stripe. Customer card details are never stored on Independence NZ servers. Payment is held securely until the service is marked complete, then released to the provider within 2 business days.

5. Cancellations

Cancellations made more than 24 hours before a scheduled service will result in the payment authorisation being released with no charge. For cancellations with less than 24 hours notice, please contact our team on 027 325 9707.

6. Liability

Independence NZ facilitates connections between customers and providers. We vet all providers but cannot guarantee the outcome of every service. Our liability is limited to the amount paid for the specific service in question. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

7. Contact

For any questions about these terms, please contact us:

📞 027 325 9707 — Mon–Fri 8am–6pm, Sat 9am–3pm
✉️ independenceservicesnz@gmail.com